PRIVACY POLICY
Alchemy & Aura operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a secure and reliable shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our website.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you understand and agree to the collection, use, and disclosure of your information as described below.
Information We Collect
We collect personal information that identifies or can reasonably be linked to you. This may include your name, email address, phone number, shipping and billing addresses, payment information, account details, transaction history, and communications with our support team.
We may also collect device and usage information, such as IP address, browser type, pages visited, device information, and time spent on our website, which helps us improve our services and website functionality.
How We Collect Information
Personal information may be collected directly from you when you:
- Create an account
- Make a purchase
- Contact our support team
- Submit information through forms on our website
Information may also be collected automatically through cookies, tracking technologies, and analytics tools, or through service providers that help operate and analyze our website.
In some cases, information may also be obtained from trusted partners or third parties when permitted by law.
How We Use Your Information
We use personal information to operate and improve our services, including:
- Processing payments and fulfilling orders
- Arranging shipping and delivery
- Managing returns or exchanges
- Remembering your preferences
- Enabling product reviews and feedback
- Personalizing your shopping experience
We may also use your information for marketing and promotional purposes, such as sending newsletters, product updates, and special offers, or displaying relevant online advertisements.
Additionally, your information may be used to provide customer support, verify accounts, prevent fraud, comply with legal obligations, and enforce our policies.
Sharing Your Information
We may share your information with trusted service providers who help operate our business, such as payment processors, shipping partners, website hosting services, and analytics providers.
Information may also be shared with business partners for marketing purposes, social media platforms when you interact with integrated features, or within affiliated business operations.
We may disclose information when required by law or when necessary to protect our legal rights, property, or safety.
Third-Party Links and Cookies
Our website may contain links to third-party websites. These websites operate independently, and Alchemy & Aura is not responsible for their privacy practices.
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. You can manage or disable cookies through your browser settings.
Data Security and Retention
We implement industry-standard security measures designed to protect your personal information. However, no online system can guarantee absolute security.
Personal information will be retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Receive a copy of your personal information
- Transfer your data to another service provider
- Opt out of marketing communications
- Withdraw previously given consent
We will not discriminate against you for exercising these rights, although identity verification may be required before processing requests.
International Transfers
Your information may be transferred, stored, and processed outside your country, including in the United States. Appropriate safeguards are used to ensure that your personal data remains protected in accordance with applicable laws.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or operational needs. Updated versions will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us:
Email: support@alchemyandaurallc.com
Address: 833 South Kerr Avenue, Wilmington, NC 28403-8427, USA
Alchemy & Aura is the data controller responsible for your personal information.